Career Ladder

Team Member

This entry-level position is the heart and soul of our company. Our Service and Food Champions greet our guests, prepare speedy, delicious food, and work as a team to deliver excellent service.

• Greets guests with a smile
• Maintains a clean and safe environment for guests and team
• Serves customers according to company standards
• Is reliable for scheduled shifts

Shift Leader

This leadership position is in place to assist management in routine administrative and operational tasks within the restaurant.  The Shift Leader is often the go-to person on his or her shift. This person is also responsible for driving important metrics within the restaurant, like speed of service, sales, labor, and other goals.

• Drives customer service excellence
• Maintains standards in product and facility
• Review food handling procedures
• Assess operational processes

Responsible For:

Team Members

1 Restaurant

Associate RGM

Our ARMs assist the Restaurant General Manager and provide additional management coverage of operating hours and direct supervision of operations in an individual restaurant. In this role, you’ll also assume full responsibility for specific financial controls, crew training assignments, and the screening of prospective employees under the direction of the RGM.

• Drives excellence in customer service
• Maintains company standards in product and facility specifications
• Supervises food handling procedures and operational processes
• Exercises basic, shift-to-shift financial control to meet the restaurant profit margin targets

Responsible For:

Team Members

1 Restaurant

Lead Associate Manager

This is the role that prepares our team members for managing their own restaurant! Our Lead Associate Managers get the opportunity to learn, coach and develop skills before their official RGM promotion. It’s a chance to learn from mistakes, shadow other managers, and ask questions leading up to becoming an RGM.

• Shadows managers to learn how to develop the restaurant operating plan
• Learns how to manage restaurant level HR activity
• Learns how to maintain fast, accurate service and positive guest relations

Responsible For:

Team Members

1 Restaurant

Restaurant General Manager

Our RGMs often say they feel like business owners! As an RGM, you’re in charge of all the activity within on restaurant. The RGM provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan.  Plus, the RGM directly performs hands-on operational work to train employees, responds to customer service needs and role models appropriate skills and behavior in the restaurant.

• Develops and drives restaurant annual operating plan
• Directs all restaurant level HR activity
• Establishes restaurant operating metrics targets
• Maintains fast, accurate service, positive guest relations

Responsible For:

Team Members

1 Restaurant

Restaurant Training Manager

This important role reports directly to the Director of People Development.  The training manager is accountable for assisting with certification of Training Restaurants, Trainee visitation and evaluation follow up, plus, working hands-on with restaurant managers to implement and integrate in-store training. 

• Train, coach and certify Training Managers
• Partner with MTMs to achieve in-store metrics
• Meet/support trainee a minimum of once a week during training

Responsible For:

Team Members

1 Restaurant

Project Coach

If you’re a Project Coach, you’re responsible for projects and initiatives across 1 to 3 restaurants. The Project Coach, just like the Area Coach, works with restaurant teams to make sure they can execute the Annual Operating Plan. You’ll also learn how to work with project and restaurant budgets and participate in training, developing and motivating up-and-coming leaders!

• Oversees 1-3 restaurants
• Drives speed with service and customer satisfaction
• Responsible for Profit & Loss statement accountability
• Trains and develops staff

Responsible For:

Team Members

3 Restaurants

Area Coach

This important position provides exclusive support to the RGMs throughout our company. Our ACs work with the restaurant teams to make sure they can meet or exceed the Annual Operating Plan established for each restaurant. These leaders also allocate limited capital budgets to meet the highest priority facility needs, introduce new company products and initiatives and take part in selecting, training, developing and motivating managerial employees.

• Oversees 6-9 restaurants
• Drives speed with service and customer satisfaction
• Profit & Loss statement accountability
• Trains and develops staff

Responsible For:

Team Members

8 Restaurants

Region Coach

In this role, you’ll be responsible for managing 4 to 5 Area Coaches. That means you’ll oversee more than 40 restaurants at a time! Our Region Coaches are mini Chief Operating Officers. They’re in charge of making sure the restaurants in their region are performing well and meeting metrics goals. Plus, our Region Coaches are great mentors to our Area Coaches!

• Drives speed with service and customer satisfaction
• Profit & Loss statement accountability
• Trains and develops staff

Responsible For:

Team Members

40 Restaurants

VP of Operations

This is the top of our career ladder! You’ll provide overall leadership and direct supervision of 6-8 Area Coaches
and approximately 45 to 60 restaurants to ensure that each Area Coach meets or exceeds the Annual Operating Plan. Among other tasks, our VPs are also responsible for the recruiting, hiring and training external management candidates as well as implementing internal development programs for existing management personnel, to ensure a qualified pool of leaders for operations.

• Maintains company standards in food safety, product and facility specifications
• Allocates limited capital budgets to meet highest priority facility needs
• Introduces and reinforces new company products and initiatives
• Implements Franchisor directed new product campaigns and operating procedures.

Responsible For:

Team Members

50+ Restaurants