Operations

NIGHT SHIFT TENURE RECOGNITION

Recognition is important at Summerwood, which is why a few members of our team recently participated in a night shift recognition tour, of sorts.

Area Coaches Haley W. and Brett S., and Region Coach Bryon T. recently conducted a “night shop” in Pennsylvania, where they visited five Taco Bell locations and placed orders as patrons in disguise to test the efficiency of each teams’ service. Our restaurant leaders also made a point to stop and recognize some of our night shift team members who boast more than one year of service.

Late night done right!

“Taco Bell is mainly known for its late nights,” Haley shares. As a brand, most of our sales are on late nights,” which means the pressure is on for these nocturnal teams!

Haley acknowledges that historically, the night shift is difficult to staff because, “No one really wants to work after midnight.”

Restaurant General Managers (RGMs) and above typically don’t work past 8 p.m., which makes night tours all the more important. These visits are an opportunity to preemptively identify potential operational issues and provide a show of support for our late night team members.

“When they’re actually recognized as an individual, it adds more value,” Haley says of the importance for night shift workers to receive positive feedback.

NEVER TOO LATE TO SAY THANK YOU

“Recognition just makes people feel good.”
Haley W., Area Coach

Team members Eric S. from Greensburg, along with Harley L., Jesse E. and Jessie J. from White Oak, were each presented with a framed certificate acknowledging their tenure, as well as a $50 Visa gift card as a token of gratitude for their commitment to the job. The rest of the night shift team received a big bag of candy to get them pumped up for a busy Friday night!

Going forward, our goal as a company is to conduct these late night visits once a quarter to help improve culture and boost morale.

“We wouldn’t be where we are without you,” Haley effuses about the night shift team members. Are you a night owl? Apply to join this ambitious crew!